Refund and Cancellation Policy for Fitness Adventures Unlimited
Effective Date: January 1, 2025
1. Our Commitment
At Fitness Adventures Unlimited, we are committed to delivering high-quality fitness services. If for any reason you are not satisfied with the services provided, we encourage you to contact us so we can address your concerns.
2. Service Satisfaction
If you are unhappy with the quality of a completed service, please notify us within 48 hours. We will review your concerns and, where appropriate, offer to re-perform the service at no additional charge.
3. Refund Eligibility
Refunds may be considered under the following circumstances: (a) the service was not delivered as agreed or described; (b) the appointment was canceled by Fitness Adventures Unlimited due to unforeseen circumstances; (c) a billing error resulted in an overcharge or duplicate payment.
4. Non-Refundable Situations
Refunds will generally not be issued in the following cases: services that have been fully performed and accepted; cancellations made with less than 24 hours notice; no-shows without prior communication; custom materials ordered specifically for your project.
5. Cancellation Schedule
Cancellations made 48 or more hours before the scheduled appointment are eligible for a full refund. Cancellations made between 24 and 48 hours in advance may receive a 50 percent refund or credit toward a future service. Cancellations made less than 24 hours before the appointment or no-shows are not eligible for a refund, although a credit may be applied at our discretion.
6. How to Request a Refund
To initiate a refund request, please contact us at info@fitnessadventuresunlimited.com or call +14087265107. Provide your full name, the date of service, and a description of the issue. Our team will review your request and respond within 3 to 5 business days.
7. Processing Time
Approved refunds will be issued to the original method of payment. Credit card and debit card refunds typically appear on your statement within 5 to 10 business days, depending on your financial institution.
8. Partial Refunds
In some cases, a partial refund may be offered when a portion of the service was completed satisfactorily. The refund amount will be calculated based on the proportion of work completed and materials used.
9. Disputes
If you believe your refund request was unfairly declined, you may request a secondary review by contacting our management team at info@fitnessadventuresunlimited.com. We strive to resolve all disputes promptly and fairly.
10. Contact Us
For questions about our refund or cancellation policy, please reach out to Fitness Adventures Unlimited at info@fitnessadventuresunlimited.com or call +14087265107. Visit us at 299 Bassett St, San Jose, CA, 95110.